Description Warranty Related Returns The manufacturer accepts returns on products under warranty conditions of the product damage prior to customer receipt (damaged during shipping) as well as for product faults under normal operating conditions for a period of 1 year from the date of receipt. • If the product damage is slight and can be fixed by a replacement part(s) Mfgr. will send a replacement part(s). • Mfgr. will determine if the damage is extensive enough to warrant a return and if a replacement is to be shipped to the customer. • Normal wear and tear along with damage due to misuse or an animal’s chewing or scratching product is not covered by the warranty. All Shipping costs are not refundable: Contact Otto Environmental for Information There will be a 30% Re-Stocking Fee Customer must pay for and coordinate shipping back Product must be repacked as it was when it was delivered to the customer. Must arrive undamaged or the customer will be billed the full amount for the damaged product. IT IS STRONGLY ENCOURAGED that pictures be taken of the product before and after packing to document its condition prior to shipping. These pictures should be sent along with tracking information. This product is custom-manufactured in the US. The lead time may take up to 12 weeks.
